SUPPORT FAQs

1. Was your Eden being used to record vocals? If yes, were you using a pop filter? If no, you may have gotten moisture on the capsule. Try letting it "dry" out for 24-hours. If this solves your issue, be sure to use a pop filter moving forward. 2. Is your environment humidity controlled? The Eden capsule is extremely large and thinner than a human hair, which makes it senstive to humidity, moisture and dust. It should be kept at or below 50% humidity at all times. 3. Is the noise always there,regardless? Your Eden likely needs a new tube, which is easy to replace! Click HERE (mailto:sales@lautenaudio.com?subject= New Tube for My Eden)to buy a new one.

Buzzing is usually power related and not the fault of the microphone. Here are some things to try: 1. Do you have lights on a dimmer? Turn them off. This is the number one cause of electric noise. 2. Make sure the microphone is plugged into the same outlet as the computer and audio interface. 3. Try a 3 pring to 2 prong power adapter. If the sound goes away, it's a grounding issue with your power.

Please watch our video HERE.(https://youtu.be/d_HZaNsTvlc)

STOP IMMEDIATELY! The capsule of a microphone is electrically charged and thinner than a human hair. Intentionally blowing or breathing closely on the capsule can cause moisture to build, similar to fogging up a window. If you are singing close enough that this is occurring, use a pop filter.

We us Flitz Metal, Plastic & Fiberglass polish. It comes in a small grey tube and you can get it just about anywhere. Follow the instructions carefully. Please watch our video HERE.(https://youtu.be/u1lt6rGDNOw)

Please watch our video HERE.(https://youtu.be/CL83_9TjS5w)

Please watch our video HERE.(https://youtu.be/bJKdU6kFpXg)